New Reviewer

Incompetent Staff

Original review updated by user Dec 07, 2020
The doctors are great, it's the staff that surrounds them that is incompetent. My first problem was with the assistant to Dr. Cannon who wrote in the wrong body part for an MRI. I had to drive to the Sugarland location from Spring twice instead of once. I can handle one mistake, however, a year or so later with Dr. Shatby, it was another problem. Five weeks after giving them my signed medical release to retrieve medical records from a past foot doctor, the instructions were not followed and those medical records had not been requested. I waited two hours and spoke with numerous staff members and never saw the doctor. I will never go back there as I'm scared for my medical safety with their lack of medical competence. I contacted the CEO and she NEVER responded. I will have to assume she could care less about understanding what transpired and how to stop this from happening to another patient. I decided to give them another shot as this place is closer to my home and smaller than the medical center. We are in the time of COVID and I wanted to engage with less people at my doctor's appointment.

User's recommendation: I cannot recommend this place.

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#2325649 Review #2325649 is a subjective opinion of poster.
  • Dr cannon and dr shatby
  • Doctor cannon and doctor shatby
  • Poor communication
  • Unorganized
  • Do not understand all insurance policies
Preferred solution
I need an apology and I need I asked for in my email to the CEO, Christine Gladden. That was payment for my time and gas for their lack of preparation for my medical visit.
New Reviewer

Doctor Incompetency

I had a hip revision surgery in August 2016 by Dr Jason Piefer. After the surgery, I experienced severe popping and pain in the hip. I went back to him three times, and he told me it was normal and I had bursitis. I believed him so I continued to accept the popping. After it got worse, my husband said I needed a second opinion. I went to my original surgeon that performed my hip replacement 19 years ago. I would have had him do the revision, but he did not accept my insurance. He x rayed my hip and said the hip cup was placed at the wrong angle and my hip would probably dislocate. I had him perform the second hip revision. I have no popping or pain. I am out $65,000. Before you consider Piefer, do your research, and be careful. I don't want him to do this to somebody else. ***
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1 comment

Sounds like harassment.

#1395543 Review #1395543 is a subjective opinion of poster.
The Woodlands, Texas
The Woodlands Sports Medicine Centre Surgery
  • Outcome of my surgery
Reason of review
Bad quality

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